Arab Bank recently renewed its cooperation agreement with the Charity Clothing Bank; one of Jordan Hashemite Charity Organizations (JHCO), in support of the World’s Orphan Day program, conducted for the seventh consecutive year with the aim of providing decent clothing for 1,200 orphaned children from across the Kingdom throughout the year.

The renewal of this agreement comes as a continuation of the joint cooperation between both parties to support the orphans by ensuring that their basic needs, including food, clothing, shoes and toys, are met. At the Clothing Bank’s showrooms, the children select the items that best suit them with the help of Arab Bank’s team of volunteers that are available on-ground to assist the children as needed.

Over the past 7 years, Arab Bank has provided more than 7,200 clothing items for orphans from different governorates across the Kingdom by hosting them at the Clothing Bank’s showrooms in Amman and Al-Karak or the temporary showrooms in other governorates. This year, due to the circumstances imposed by COVID-19, ready packages were delivered directly to 1,210 children.

Commenting on the agreement, Mr. Tareq Haj Hasan, Head of Branding at Arab Bank, said: “Renewing our cooperation with the Charity Clothing Bank for the seventh consecutive year reflects Arab Bank’s commitment towards supporting humanitarian initiatives that are in line with the values of citizenship and social responsibility.” He added: “Our joint vision with the Charity Clothing Bank aims at reinforcing cooperation and social solidarity through providing the necessary support to those in need and promoting community cohesion and empathy among the society.”

Secretary General of JHCO, Dr. Hussein Al-Shebli expressed his appreciation and pride in this  cooperation, stating: “Renewing our cooperation with Arab Bank as part of the World’s Orphan Day program will enable us to fulfill the needs of underprivileged children from clothing, which has been going on for seven consecutive years.”

It is worth mentioning that Arab Bank has taken an active role in the community by adopting a comprehensive strategic approach and collaborating with several NGOs to achieve sustainable economic, social and environmental development. “Together”, Arab Bank’s corporate social responsibility program is a multi-faceted program that works on improving and developing different aspects of the community. Through a variety of initiatives and activities, the program aims to serve the community in areas related to health, poverty alleviation, environmental protection, education, and orphan support.

Arab Bank in collaboration with Tkiyet Um Ali has distributed 1,400 blankets to 843 of TUA’s underprivileged families in a number of poverty pockets across the Kingdom as part of “Lamset Dafa” initiative conducted for the ninth consecutive year.

The initiative, which coincides with the onset of the winter season, aims to alleviate the burdens of TUA’s underprivileged beneficiary families during the cold season.

Commenting on this initiative, Head of Branding at Arab Bank, Mr. Tareq Haj Hasan, said: “At Arab Bank, we continuously collaborate with different NGOs to support the national efforts in combating poverty, promoting social solidarity and providing help to the underprivileged families across the Kingdom.” Haj Hasan added: “We value the humanitarian role that Tkiyet Um Ali undertakes through its various initiatives, including Lamset Dafa, being one of the key initiatives dedicated to providing support to the underprivileged in our community.”

Expressing his gratitude for Arab Bank’s support, Director General at Tkiyet Um Ali, Mr. Samer Balkar, stated: “We value the collaboration and continuous support extended by Arab Bank over the past years, which reflects the bank’s belief in our vision to achieve a hunger-free Jordan.” He added: “This time of the year is one of the most difficult times on underprivileged families, who struggle to make a living in the cold. Through Lamset Dafa annual initiative, we strive to provide a warm winter for these families.”

Tkiyet Um Ali currently provides sustainable food and health aid to 20,000 underprivileged families living below the food poverty line across all governorates of the kingdom through distributing monthly food parcels around the year, containing 19 food items that suffice a family’s nutritional needs for an entire month.

It is worth mentioning that Arab Bank’s social responsibility program “Together” has been supporting community initiatives since its launch, through which hundreds of the bank’s employees volunteered their time and effort. The program also allows customers to donate to several NGOs through Arab Bank’s digital channels and the bank’s “Together” Platinum Credit Card.

Arab Bank was the diamond sponsor of the King Hussein Award for Cancer Research, which was launched last year by HRH Princess Ghida Talal in honor of His Majesty the late King Hussein bin Talal with the aim to reinforce cancer research efforts in the Arab world.

A ceremony was held to announce the winners under the patronage of Their Majesties King Abdullah II and Queen Rania Al Abdullah, in the presence of Their Royal Highnesses Prince Talal bin Muhammad and Princess Ghida Talal. During the ceremony, Her Majesty Queen Rania distributed honorary plaques to the 2021 award winners. The ceremony was attended by the award’s board of directors, consisting of leading oncologists, researchers, and doctors from around the world.

The King Hussein Award for Cancer Research targets leading researchers in several areas related to cancer. The award’s board of directors includes researchers and doctors from around the world chaired by HRH Princess Ghida Talal.

Arab Bank’s sponsorship of the award comes as part of its social responsibility program “Together” and aims to support the King Hussein Cancer Center and all its efforts in elevating the level of medical services provided to cancer patients from Jordan and the region.

It is worth mentioning that Arab Bank has taken an active role in the community by adopting a comprehensive strategic approach and collaborating with several NGOs to achieve economic, social and environmental sustainable development. “Together”, Arab Bank’s corporate social responsibility program, is a multi-faceted program that works on improving and developing different aspects of the community. Through a variety of initiatives and activities, the program aims to serve the community in orphan support, health, poverty alleviation, environmental protection, and education.

Arab Bank has renewed its collaboration agreement with the Jordan Air Ambulance Center for the sixth consecutive year as part of the bank’s social responsibility program “Together”. The cooperation aims at supporting the center in raising the standard of medical services across the Kingdom.

Through the agreement, Arab Bank will support the Jordan Air Ambulance Center in its services, including the transportation of patients and injured persons aerially from remote locations to specialized medical centers, through search and rescue missions using helicopters. This will ensure better treatment in emergency situations.

Commenting on the bank’s support, CEO at Jordan Air Ambulance Center, Captain Issa Abdel Karim Al-Afeef, said: “Arab Bank’s support reflects the leading community role it undertakes on a national level.” He added: “Supporting the local community is a joint responsibility between both the private and public sectors, which contributes to achieving one of our most important endeavors in providing our citizens with access to life-saving medical services. We take pride in our continued collaboration with Arab Bank as part of its social responsibility program, being one of the first institutions to integrate sustainability into its operations.”

For his part, Head of Branding at Arab Bank, Mr. Tareq Haj Hasan, said: “Arab Bank’s cooperation with the Jordan Air Ambulance Center for the sixth consecutive year reflects the bank’s keenness to support efforts aimed at achieving sustainable community development. This cooperation embodies the bank’s belief in the center’s mission and the pivotal role it undertakes in transporting emergency cases aerially from remote locations to specialized medical centers.” Haj Hasan added: “Over the past years, the center helped rescue many critical and emergency cases, thus contributing to raising the level of medical services provided in the Kingdom.”

Arab Bank’s social responsibility program “Together” is part of the bank’s strategic approach towards sustainability, through which the bank aims to achieve economic, social and environmental sustainable development by collaborating with different partners. Through a variety of initiatives and activities, the program aims to serve the community in the areas of orphan support, health, poverty alleviation, environmental protection, and education.

As part of its social responsibility program “Together”, Arab Bank was the golden sponsor of Amman International Marathon 2021, which was organized by the Jordanian Marathon Association “Run Jordan” in October 2021.


The marathon which was held in its modified version under the current circumstances, witnessed the participation of over 5,000 professional and amateur runners from different age groups, with the aim of supporting different causes such as the rights of people with special needs and environmental protection. Arab Bank’s continuous support of the marathon since its inception back in 2009 comes as part of the bank’s commitment towards supporting national activities and initiatives within its social responsibility program “Together” and development contributions. 


Ms. Lina Kurd, General Manager at Run Jordan, expressed her gratitude for the ongoing cooperation between Arab Bank and Run Jordan over the past years and thanked the bank for its trust in the association’s efforts. Kurd also noted: “We take pride in our cooperation with Arab Bank since 2009 and its annual support to Amman Marathon, especially under the current circumstances which enabled us to organize this year’s race in its 13th edition.” 


It is worth mentioning that “Together”, Arab Bank’s Corporate Social Responsibility program, is a multi-faceted program that works on improving and developing different aspects of the community. Through a variety of initiatives and activities, the program aims to serve the community in the areas of health, poverty alleviation, environmental protection, education and orphan support.

As part of its social responsibility and commitment towards supporting underprivileged families, Arab Bank has recently renewed its cooperation agreement with Tkiyet Um Ali (TUA) for the 14th consecutive year, through which Arab Bank will provide food aid to TUA’s underprivileged beneficiary families from across the Kingdom. 


Through the agreement, Arab Bank will support a number of TUA’s underprivileged beneficiary families over the course of a year, providing monthly food parcels that fulfill the daily needs of each family consisting of three meals. 


Expressing his gratitude for Arab Bank’s continuous support, Director General at Tkiyet Um Ali, Mr. Samer Balkar, stated: “We take pride in our strategic cooperation with Arab Bank over the past years, and are happy to renew our cooperation for the 14th consecutive year, especially in light of COVID-19 and its repercussions, which have affected various segments in our Jordanian society and particularly Tkiyet Um Ali’s underprivileged beneficiaries.” Balkar added: “By working closely with different institutions and companies, Tkiyet Um Ali will be able to provide sustainable food aid to those in need.” 


Commenting on the agreement, Head of Branding at Arab Bank, Mr. Tareq Haj Hasan, said: “Arab Bank’s continuous collaboration with Tkiyet Um Ali embodies the bank’s belief in the pivotal role it undertakes in combating hunger and poverty.” He added: “This initiative comes in line with the bank’s sustainability strategy and as part of its corporate social responsibility to support the efforts that contribute to social solidarity and to achieving hunger-free Jordan by providing food support for the underprivileged families.” 


Tkiyet Um Ali currently provides sustainable food and health aid to 20,000 underprivileged families living below the food poverty line across all governorates of the kingdom through distributing monthly food parcels around the year, containing 19 food items that suffice a family’s nutritional needs for an entire month.


It is worth mentioning that Arab Bank has taken an active role in the community by adopting a comprehensive strategic approach and collaborating with several NGOs to achieve economic, social and environmental sustainable development. “Together”, Arab Bank’s corporate social responsibility program, is a multi-faceted program that works on improving and developing different aspects of the community. Through a variety of initiatives and activities, the program aims to serve the community in health, poverty alleviation, environmental protection, education and orphan support.

Forbes international publication has recently ranked Arab Bank among the best 11 employers in the Middle East for 2021, as part of the publication’s global annual list of best employers comprising 750 international companies. The international list featured 11 companies from the Middle East region; six of which are from Saudi Arabia and three companies from the UAE, and one company from Egypt and Jordan each. 


The list was created based on a survey conducted in collaboration with market research company “Statista”, which sampled 150,000 full-time and part-time workers of multinational companies and institutions from 58 countries. The survey rated workers’ willingness to recommend their workplace to their family and friends, as well as their evaluation of different institutions from the same sector. 


Arab Bank headquartered in Amman, Jordan has one of the largest global Arab banking networks with over 600 branches spanning five continents. The bank’s extensive network covers key financial markets and centers such as London, Singapore, Shanghai, Geneva, Paris, Frankfurt, Sydney, Dubai and Bahrain.

New York-based Global Finance Magazine also named Arab Bank “Best Bank in The Middle East 2021” for the sixth consecutive year. 

Arab Bank has recently launched Reflect, the first Neobank in Jordan, targeting millennials between the ages of 18 to 35. Reflect offers an innovative and personalized banking platform designed specifically to provide the millennials with an integrated and simple banking experience using their smartphones. This mobile-only value proposition is a unique, innovation-driven proposition, built around offering millennials smart and seamless digital banking solutions that meet their digital-savvy lifestyle in line with the latest advancements in the fields of digital banking, communications and technology. 


Customers are able to take advantage of the innovative services offered by Reflect through downloading the “Reflect” app from AppStore or Google Play and using their email address and phone number to sign in and open a digital wallet account by scanning their ID, taking a selfie and filling in their personal information. Customers will then be able to benefit from routine banking services online with utmost ease and security without the need to visit an Arab Bank branch, noting that Reflect users are not required to be Arab Bank customers. 


Reflect app integrates lifestyle services with banking on one platform, allowing customers to benefit from a host of services that include: money transfers between registered customers, the ability to shop online through the “Marketplace” with access to more than 70 merchants across over 10 categories, and short-term saving towards personal financial goals. Reflect also provides customers with exclusive offers and discounts personalized to the customer’s lifestyle and interests. Other features offered to customers include the ability to withdraw and deposit cash daily using the contactless feature available on Arab Bank ATMs, redeeming loyalty points with cash, bill payments, and many more benefits. 


Commenting on the launch, Deputy CEO at Arab Bank, Ms. Randa Sadik said: “The launch of Reflect, the first Neobank in Jordan, embodies Arab Bank’s leading position at the digital banking front. It is a manifestation of the bank’s ambitious vision towards embracing digital transformation as an integral part of its strategy.” Sadik added: “The lifestyle-led, mobile-only Reflect app provides the youth with an integrated banking experience that is both seamless and secure. It enables them to conduct a host of banking transactions online without the need to visit the bank, thus dovetailing with our commitment of supporting financial inclusion through serving all segments in the society.” 


It is worth mentioning that Arab Bank was named “Best Bank in the Middle East 2021” and “Best Bank in Jordan 2021” for the sixth consecutive year by New York-based Global Finance magazine. The bank also received 12 digital banking awards from Global Finance this year for its corporate and consumer digital services including “Best Mobile Banking App in Jordan” and “Best Online Product Offerings in Jordan”. 


For more info on Reflect, please visit: https://reflectapp.com

Arab Bank has recently opened its self-service section at City Mall branch, offering an array of digital self-services as part of the bank’s constant efforts to provide the latest digital banking solutions to its customers in line with their banking needs within the highest levels of quality and excellence. 


The new section entails a transactional kiosk machine for instant issuance and renewal of debit/ATM cards, and instant issuance of account statements and certificates. The new section also comprises an “ITM” for communicating in real-time with a bank representative via a video call to assist customers in conducting their banking transactions easily and instantly. 


Commenting on the section opening, Head of Consumer Banking at Arab Bank – Jordan, Mr. Yacoub Matouk, said: “We continuously seek to connect with our customers in various locations, particularly across the most vital centers, and provide the best banking services that enable them to conduct their banking transactions easily and seamlessly.” He added: “The new self-service section at our City Mall branch in its modern design offers a host of digital banking services in line with the latest technologies to ensure our customers are served in an instant and efficient manner.” 


It is worth mentioning that the City Mall branch offers the usual banking services along with “Arabi Premium” services through dedicated relationship managers, in addition to ATMs for customers to conduct their banking transactions instantly within the highest levels of security and ease. These services include: cash withdrawal double the daily limit, cheque deposit at anytime in JOD, the ability to instantly redeem reward points within “Arabi Points” program with free vouchers, and many more. The bank also offers a range of services through its “Arabi Mobile” app with its new and developed design.

Arab Bank launched the new “Baeti” service via its “Arabi Mobile” app as part of the bank’s constant efforts to provide the latest digital banking services and solutions offering customers a seamless banking experience that saves their time and effort within the highest levels of flexibility.


“Baeti” is the first of its kind consumer digital banking service in Jordan, offering customers who desire to own a property through a mortgage loan from Arab Bank, the ability to conduct proper financial planning based on their financial capabilities via “Arabi Mobile” app. The digital service also allows customers to set a suitable budget using the borrowing power calculator for calculating expenses and financial obligations in detail, and setting the down payment and monthly fees in line with their financial capabilities and needs. Additionally, the service offers “Find the Right Property” feature in collaboration with “OpenSooq” which enables customers to browse for properties online based on their choice of filters including property size, location and more. This is in addition to the “Hire a Realtor” feature and customer service around the clock via “Arabi Mobile” app. 


Commenting on the launch of the new service, Mr. Yacoub Matouk, Head of Consumer Banking at Arab Bank – Jordan, said: “The launch of “Baeti” service via Arabi Mobile app comes as part of Arab Bank’s ongoing efforts to provide innovative digital banking solutions and services to customers through the bank’s digital channels in line with their needs and lifestyle.” He added: “This service is yet another value-added addition to Arabi Mobile app’s digital features, enabling customers to search for their dream home or property in mind pursuant to their specifications, plan for a suitable budget in line with their financial capabilities, and then apply for a mortgage loan online within the highest levels of flexibility and security.” 


It is worth mentioning that the “Arabi Mobile” app offers a host of digital banking solutions that enable customers to conduct their transactions digitally around the clock from anywhere using smartphones and tablets within the highest levels of flexibility and security. Additionally, customers who are interested in opening accounts with Arab Bank can now download "Arabi Mobile" app through App Store or Google Play and Huawei AppGallery then use the option "Open New Account" available through the application to enter the required information without the need to visit a branch.

As part of its social responsibility program “Together”, Arab Bank has recently renewed its cooperation with the Jordan River Foundation to support and empower communities across the Kingdom through JFR’s leadership initiatives that address women empowerment.

This year, JRF has worked closely with Arab Bank to provide programs aimed at enabling women chefs and artisans through Jordan River Designs and Al Karama Kitchen by offering sustainable livelihood opportunities that contribute to social and economic stability across local communities. The JRF’s culinary arts and handicraft initiatives have already enabled thousands of women to find a sustainable income for themselves as caregivers and entrepreneurs. The foundation is also committed to reviving the heritage of traditional cuisine and handicrafts inspired by the countryside through organizing initiatives that provide more employment opportunities for women in the local community as part of the Jordan River Foundation projects for social entrepreneurship.

Commenting on this cooperation, Director General at Jordan River Foundation, Ms. Enaam Barrishi, said: “Our ongoing collaboration with Arab Bank through community empowerment programs has reinforced our ability to reach a higher number of beneficiaries and to come up with innovative solutions that further enhance their skills in light of the COVID-19 pandemic.”

Arab Bank’s support of this initiative comes as part of its social responsibility program, “Together”, a multi-faceted program that works on developing different aspect of the community in areas related to education, health, poverty alleviation, environmental protection and orphan support

Endeavor Jordan has recently announced the launch of “the leap!”, a fellowship program powered by Arab Bank, which aims to empower entrepreneur executives with over 10 years of experience in the labor market, and help them make the transition from employees to entrepreneurs or business owners. The program encourages executives with industry knowledge and experience, who have identified a viable product or service model business model to apply and join “the leap!” fellowship program through Endeavor Jordan’s website https://www.endeavorjordan.org/the-leap by no later than September 15th.


“the leap!” entails training a group of aspiring entrepreneurs on the principles and skills of establishing a new business through eight workshops led by industry experts in the entrepreneurial ecosystem, as well as success models presented by the founders themselves. The workshops are set to be held on Saturdays to accommodate working professionals, who will be provided with preparatory material shared in advance to enrich the discussion part. Furthermore, collateral material will be handed out following each session for personal knowledge and revision, in addition to offering one-on-one sessions with the industry experts. 

The topics covered during the workshops include design thinking, business model, key performance indicators, the team and corporate culture, marketing and branding, accounting, investors, fundraising and legal aspects to set up a company.  The fellowship program will conclude by pitching the startups to prospect investors. 


Commenting on “the leap!” launch, Ms. Reem Goussous, Managing Director of Endeavor Jordan said: “The launch of this fellowship program comes in line with Endeavors’ mission to place entrepreneurs at the forefront of its operations, and accordingly aspires to be a trusted organization that enables entrepreneur founders to realize their aspirations and expand their business.” Goussous added: “the leap! is directed towards executives of both genders who seek to launch their own business by putting in place a clear action plan and making the transition from employee to entrepreneur.” 


For her part, Deputy Chief Executive Officer at Arab Bank, Ms. Randa Sadik said: “Arab Bank places great importance on supporting the entrepreneurial ecosystem including entrepreneurs, innovative thinking and startups by promoting entrepreneurship and encouraging innovative initiatives. This is manifested through Arab Bank’s support of many programs and initiatives that aim at empowering entrepreneurs and startups sector, being considered one of the main drivers of a healthy economy and sustainable social impact in light of the communication revolution and digital era.” 


It is worth mentioning that “the leap!” program welcomes qualified executives across all industries to join, and highly encourages women to apply for their vital contribution to the entrepreneurial ecosystem in the Kingdom. The program requirements include not less than 10 years in industry experience with a background in leadership. Applicants must also own a clear product/service business model that could have a standalone business potential and must be committed to at least attending 90% of the fellowship modules and delivering assigned work.  

The Children's Museum Jordan recently concluded the Science and Art Days program with the exclusive support of Arab Bank. The program, which took place in August, offered a range of valuable and fun events to the museum’s visitors from the children and their families, including various engaging workshops and interactive activities in the areas of science, art and literature. Conducted in collaboration with distinguished partners and renowned artists, the program aimed at encouraging children to return to school and at stimulating their cognitive curiosity.


Commenting on the initiative, Ms. Sawsan Dalaq, Director of the Children's Museum Jordan, noted that the uniqueness of this program lies in the diversity of the topics it covers and their pertinence to children’s interests. Ms. Dalaq added that the program, like all other programs offered by the museum, was organized within the highest standards and health measures set by the Ministry of Health, including social distancing, sterilization, mask wearing, as well as the capacity limit restrictions.


Arab Bank’s support of the program comes in line with its social responsibility strategy, through which the bank seeks to support innovative initiatives and programs directed towards the children and youth across the Kingdom. 

New York-based Global Finance magazine recently awarded Arab Bank the “Best Bank in the Middle East 2021” award, for the sixth year in a row. 

This global recognition came as part of Global Finance’s 28th Annual Best Bank Awards and was made by the editors of Global Finance after extensive consultations with corporate financial executives, bankers and banking consultants, and analysts throughout the world. In selecting top banks, Global Finance considered factors that ranged from the quantitative objective to the informed subjective.

The objective criteria considered included: growth in assets, profitability, geographic reach, strategic relationships, new business development and innovation in products. Subjective criteria included the opinions of equity analysts, credit rating analysts, banking consultants and others involved in the industry.

Global Finance Awards cover more than 150 countries and territories across Africa, Asia-Pacific, the Caribbean, Central America, Central and Eastern Europe, Latin America, the Middle East, North America and Western Europe. 

Commenting on this achievement, Mr. Nemeh Sabbagh, Arab Bank’s Chief Executive Officer said: “Receiving this global recognition for the sixth consecutive year is a testament to the strength of the bank’s business model and its ability to deliver strong performance across its regional network despite the exceptional circumstances and challenges posed by the COVID-19 global pandemic”. Sabbagh added: "The bank continues to provide comprehensive banking solutions to its customers across various sectors locally and regionally, in addition to its focus on keeping pace with the latest technological developments in the banking industry, in line with its comprehensive strategy and ambitious future vision."

It is worth mentioning that Arab Bank, headquartered in Amman - Jordan, was established in 1930 and has one of the largest global Arab banking networks with over 600 branches spanning five continents. Arab Bank’s extensive network covers key financial markets and centers such as London, Singapore, Shanghai, Geneva, Paris, Frankfurt, Sydney, Dubai and Bahrain.

In celebration of Jordan’s centennial, Arab Bank donated a number of brand-new computers to the Ministry of Education, which were distributed to various public schools across the Kingdom. The bank also contributed to the renovation of computer labs for a number of public schools in Jordan.

Arab Bank’s initiative is in collaboration with the high committee of the centennial celebration and the Ministry of Education as part of its corporate social responsibility program “Together”.

The initiative also comes as part of Arab Bank’s constant efforts in supporting the education sector, thus providing a healthy learning environment by enhancing the quality of education provided to students through innovative learning means.

It is worth noting that Arab Bank has taken an active role in the community by adopting a comprehensive strategic approach and collaborating with several NGOs to achieve sustainable development.

“Together”, Arab Bank’s social responsibility program, is a multi-faceted program that works on developing different aspects of the community in areas related to education, health, poverty alleviation, environmental protection, and orphan support.

As part of its corporate social responsibility program “Together”, Arab Bank has recently renewed its cooperation agreement with the SOS Children’s Villages – Jordan, which aims at supporting orphans and children deprived of familial support.

This cooperation comes as part of Arab Bank’s constant efforts to support community initiatives aimed at providing a decent living for orphans. Through the agreement, Arab Bank will cover the children’s annual needs at SOS villages, including education, training, food, clothing, personal allowance as well as their daily, medical and transportation expenses.

Ms. Rana AlZoubi expressed her delight at renewing this cooperation, which will contribute to providing the children and teens at SOS with holistic care that covers various needs including food security, housing, education, health care, psychological care, empowerment, economic security, protection and community integration. AlZoubi also praised Arab Bank’s support of the organization over the past years and reaffirmed its importance in achieving the organization’s vision of providing a home for each child to grow and thrive in a loving, secure and respectful environment.

It is worth mentioning that Arab Bank has taken an active role in the community by adopting a comprehensive strategic approach and collaborating with several NGOs to achieve economic, social and environmental sustainable development. “Together”, Arab Bank’s corporate social responsibility program, is a multi-faceted program that works on improving and developing different aspects of the community. Through a variety of initiatives and activities, the program aims to serve the community in orphan support, health, poverty alleviation, environmental protection, and education.

SOS Children's Villages - Jordan is a national non-profit organization that was established in 1983. The Association cares for 240 orphaned and vulnerable children who lack parental care, in Amman, Aqaba and Irbid, and eight youth houses affiliated with the organization.

SOS Children's Villages - Jordan is a national non-profit organization that was established in 1983. The Association cares for 240 orphaned and vulnerable children who lack parental care, in Amman, Aqaba and Irbid, and eight youth houses affiliated with the organization.

Arab Bank launched a special auto loan offer in collaboration with Abu Khader Automotive – BMW Jordan. The offer comes as part of the bank’s constant efforts to provide its customers with value-added banking services and promotions in line with their expectations and diverse needs.

The offer, which will run until 31 July 2021, allows customers who desire to purchase any of the BMW car models to benefit from many exclusive privileges that include financing for up to 10 years, preferential interest rates, free 5-year maintenance contract, complimentary 4-year factory warranty and no loan processing fee, all through a simple and easy process.

Commenting on the offer, Mr. Yacoub Matouk, Head of Consumer Banking at Arab Bank – Jordan, said: “We continuously seek to provide our customers with comprehensive financing solutions through value-added offers in line with their expectations and financial needs.” He added: “This campaign offers a unique opportunity for customers to own their BMW vehicle of choice within a wide range of available models while benefiting from an array of exclusive privileges.”

For his part, Mr. Issa Bosheh, General Manager of BMW – Abu Khader Automotive, said: “We take pride in our collaboration with Arab Bank and always strive to provide the best financing solutions to our clients by collaborating with leading financial institutions.” He continued: “This campaign offers those who wish to own a BMW the opportunity to finance their car with preferential interest rates and many other privileges such as a 5-year maintenance contract and complementary 4-year factory warranty.”

It is worth mentioning that Arab Bank’s auto loans offer a wide range of benefits in addition to a dedicated sales team around the clock, options to finance more than one car, including new and used cars according to the bank’s special terms and conditions. Arab Bank also offers the ability to apply for a loan online easily through the bank’s digital banking services which include Arab Bank’s website, the bank’s mobile application “Arabi Mobile” and its internet banking service “Arabi Online”.

Arab Bank has recently released its eleventh annual Sustainability Report for the year 2020. The report provides information on the bank’s social, environmental and economic performance and achievements for the period ending 31 December 2020.


As the world navigates through the unprecedented circumstances associated with COVID-19 global pandemic, Arab Bank’s Sustainability Report demonstrates the bank’s strategic approach in responding to the severe implications and challenges resulting from this global pandemic. The report highlights Arab Bank’s active role in supporting its employees and customers citing the various initiatives carried out by the bank towards safeguarding their health and wellbeing. The report also covers the bank’s continuous efforts to provide reliable banking services to its individual and business customers, deploying its advanced digital banking channels to ensure business continuity during these unprecedented circumstances. The report also illustrates the bank’s substantial contributions to supporting national efforts and initiatives aimed at combating this pandemic and mitigating its health, economic and social repercussions on citizens across Jordan. This comes in line with Arab Bank’s sustainability strategy reflecting the bank’s values of community cooperation, corporate citizenship, and active social responsibilities.


Arab Bank’s 2020 Sustainability Report features the bank’s achievements on the social, economic, and environmental fronts, as part of Arab Bank’s sustainability strategy. The report also highlights the bank’s contributions towards realizing the United Nations Sustainable Development Goals (SDGs).

The report comes as part of Arab Bank’s ongoing commitment towards integrating sustainability into its operations, in a strategic manner that dovetails with the bank’s constant efforts to support achieving sustainable community development. It is worth mentioning here that Arab Bank was one of the first financial institutions, locally and regionally, to issue sustainability reports annually based on the international standards and in line with the best practices in this respect.


The report has been prepared in accordance with the Global Reporting Initiative (GRI) Sustainability Reporting Standards using the comprehensive option that reflects the highest levels of transparency and disclosure.


Arab Bank’s 2020 Sustainability Report can be viewed on Arab Bank’s website at www.arabbank.com

Arab Bank and Al-Aman Fund for the Future of Orphans have recently renewed their cooperation agreement which first started since 2011. The agreement aims at supporting orphans to pursue their education and help them become self-dependent and productive members of society through various education and support programs.

Arab Bank’s long term support of the Fund included funding a total of 69 university students of various specialties across the Kingdom's governorates, thus contributing to the successful completion of their university education. Through the renewal of the cooperation agreement, 30 beneficiaries will continue their education, including those who will be newly enrolled in school.

Commenting on the renewal of the agreement, Ms. Noor Homoud, the General Manager of Al-Aman Fund, praised the bank's support to a number of the Fund’s programs, reaffirming Arab Bank’s commitment towards its social responsibility and substantial contributions to supporting national development. It also reaffirms Arab Bank and the Fund’s mutual vision of building a brighter future for young orphans through providing education and financial support, highlighting that this can only be achieved through strategic collaborations with the private sector, considering today’s severe challenges and evolving needs. Homoud also capitalized on the importune of investing in young orphans during the course of their education.

Arab Bank’s support of the Fund comes as part of its continuous efforts to empower youth and build their capacity, in line with Al Aman Fund’s strategy to engage all segments in supporting young orphans by providing quality education as well as professional and personal skills that are prerequisite to entering the labor market.

In light of the previous success achieved by the “Art of Savings” program, Haya Cultural Center with the exclusive support of Arab Bank introduced new workshops through its online platforms for children and charity organizations to benefit from the “creative mechanics” workshops offered by the program.  The workshops aim at familiarizing children with the importance of saving, basic ATM functions and banking operations in an innovative manner. The program is set to reach around 300 children from different areas across the Kingdom.

Each workshop which extends over two days combines arts with simple mechanics where children learn to design and produce a cardboard ATM and equip it with a simple electrical circuit so that the model is able to perform two main processes: cash deposit and withdrawal. Through the workshops, the children will also learn the importance of saving at an early age, as well as basic ATM functions.

To measure the workshops’ success, the program includes a financial literacy assessment to evaluate the children’s financial knowledge pre and post their participation. The workshops also aim to enhance the children’s artistic skills and build their talents by training them to cut, color and mix, use different brushes and much more.

Arab Bank’s support of this initiative comes as part of its corporate social responsibility program “Together, a multi-faceted program that works on improving and developing different aspects of the community through a variety of initiatives and activities in areas related to education, health, poverty alleviation, environmental protection, and orphan support.

Arab Bank has announced the introduction of instant installments for its cardholders in collaboration with Amazon Payment Services, a payment processing service in the Middle East and North Africa (MENA) region that seeks to provide corporations with seamless and reliable payment experiences online. The initiative comes as part of the bank’s commitment to offer the latest in digital banking solutions and services to its customers.

The instant installments service enables Arab Bank cardholders to benefit from installments of up to 12 months with competitive interest rates, when paying using their Arab Bank credit card with participating websites that use Amazon Payment Services within the highest levels of security and ease.

Commenting on the cooperation, Mr. Yacoub Matouk, Head of Consumer Banking at Arab Bank – Jordan, said: “We continuously seek to provide our valued customers with the latest banking services and solutions in line with their expectations and diverse needs.” Matouk added: “With e-commerce witnessing a surge in demand both locally and globally, the new service offers our cardholders a secure and flexible experience while benefiting from the instant installments service with competitive interest rates when shopping online.”

Commenting on the announcement, Omar Soudodi, Managing Director of Amazon Payment Services said: “We are delighted to collaborate with Arab Bank to provide its credit cardholders with instant installments, giving them the support and peace-of-mind to manage their purchases in a way that suits their income and lifestyle needs. This is another step forward in our mission to empower businesses with simple, affordable, and trusted online payment experiences, and as part of our commitment to enhance the future of digital payments in the region.”

Arab Bank’s credit card products provide a wide range of benefits to their cardholders, including worldwide acceptance and easy and secure access to credit card accounts anytime through both “Arabi Mobile” and the bank’s internet banking service “Arabi Online”. Arab Bank cardholders can also use the “Arabi MobiCash” application to pay with their cards using their smartphones.

Haya Cultural Center has recently launched a new project entitled "My First Project" which entails training 10 children between the ages of 8 and 14 registered at local community service associations, on project management and budgeting according to project requirements, as well as project implementation and marketing. The program is exclusively sponsored by Arab Bank and comes as part of the bank’s ongoing cooperation with the center.

Through the program, the children will be able to choose the concept of their project after conducting a study on children’s communities and identifying their needs. This is followed by a series of specialized workshops and trainings in time management, challenges and solutions, action plan development, project objectives setting and results, budgeting, as well as small project implementation and management. The children will then begin implementing their small projects step by step under the supervision of Haya Cultural Center’s team based on a detailed plan that has been drawn following the completion of the training.

 “My First Project” aims at providing children with a valuable opportunity to participate in an exceptional experience and acquire a number of life skills that build their capacity in project management. The program will also contribute to improving their future career opportunities, enhance their self-confidence, refine their talents and creativity in a structured manner and provide them with cash management skills.

It is worth mentioning that the “My First Project” program is part of an innovative financial literacy initiative for children that the Haya Cultural Center is implementing with the exclusive support of Arab Bank. The initiative also entails “The Art of Innovation” program that achieved remarkable success in 2019 and will continue in 2021. The center will also launch the “Mobile Bank”, first of its kind in Jordan, being a branch model inspired by Arab Bank’s branches and equipped with the basic banking devices to introduce children to the different banking operations and spread awareness among them on the importance of saving.

As part of the ongoing cooperation between Arab Bank and King Hussein Cancer Foundation, the bank renewed its support to the Foundation’s “Back to School” program for the academic year of 2021 – 2022.

Arab Bank’s support of the program, which is held in cooperation with the Ministry of Education, covers several aspects including classes taught by the bank’s volunteering employees. During the 2020 – 2021 academic year, a total of 105 online classes and 192 workshops were conducted for patients, and 8 students were transferred to centers for children with special needs.

The bank’s support also included the provision of 19 laptops and 16 tablets in order to enhance the students’ accessibility to the necessary educational tools. This is in addition to distributing 225 educational platform subscriptions to the students.

Through the program, 392 students were able to successfully complete the first semester of the year during their course of treatment at the center, and proceed with the second semester.

Commenting on this collaboration, Ms. Nisreen Qatamish, Director General of the King Hussein Cancer Foundation, said: “We congratulate our students on completing the semester despite the surrounding exceptional circumstances. We take pride in our collaboration with Arab Bank, which contributes to our efforts in supporting our patients both psychologically and academically as part of the holistic care we provide at the center and we look forward to sustaining this cooperation to enable our patients to realize their dreams.”

Arab Bank’s support of the “Back to School” program comes as part of its social responsibility and constant commitment towards contributing to the national efforts and initiatives supporting the education and health sectors. The “Back to School” program plays an integral role in supporting cancer patient students to regain their self-confidence and sense of normality, while alleviating their struggles as well.

For its part, the Ministry of Education assigns teachers each year for the program, which has been officially registered as a public school at the Ministry.

In collaboration with the Charity Clothing Bank; one of Jordan Hashemite Charity Organizations (JHCO), Arab Bank recently sponsored the World Orphans Day program, through which clothes, toys and sweets were provided to 1,200 children on the occasion of Eid Al-Fitr in Irbid, Salt, Mafraq, Al-Zarqa, Karak, Ma’an, Aqaba and Amman.

This cooperation comes as part of Arab Bank’s corporate social responsibility program “Together” and in line with the bank’s efforts towards reinforcing social solidarity by supporting charitable and humanitarian initiatives that contribute in achieving community cohesion and empathy among the society.

It is worth noting that Arab Bank’s collaboration with the Charity Clothing Bank began since the clothing bank’s establishment as part of the World Orphans Day program. Over the past years, 5,806 children benefited from the program and about 29,030 items of clothing and shoes were provided.

Dr. Hussein Al-Shebli, Secretary General of JHCO, expressed its deep appreciation for Arab Bank’s continuous support of the Charity Clothing Bank, which contributes in spreading happiness among children. He affirmed that the strategic collaboration with national institutions such as Arab Bank supports JHCO’s efforts and humanitarian role to serve different segments in the community and achieving the national goals.

It is worth mentioning that Arab Bank has taken an active role in the community by adopting a comprehensive strategic approach and collaborating with several NGOs to achieve sustainable economic, social and environmental development. “Together”, Arab Bank’s corporate social responsibility program is a multi-faceted program that works on improving and developing different aspects of the community. Through a variety of initiatives and activities, the program aims to serve the community in areas related to health, poverty alleviation, environmental protection, education, and orphan support.

The Children's Museum Jordan carried on its “Community Connections” program activities online through its social platforms following its temporary shut down due to COVID-19 restrictions. Community Connections, supported by Arab Bank since 2014, includes several programs for children and their families with a focus on vital topics and special occasions throughout the year, such as the Ramadan program which was launched online last year due to the pandemic and was presented again this year with various topics that combine fun activities for children and childhood topics for parents.

Following the success of the online program, which witnessed great attendance last year by thousands of followers on the Museum’s social media pages, the museum designed a special daily Ramadan agenda this year that includes compelling storytelling videos, competitions, knowledge on Islamic figures, guests hosting, music, as well as live shows on science and art. The program targets families in Jordan and the region considering its ease of access online from any location.

Since the start of the pandemic, Arab Bank deployed a unique model in responding to the challenges posed by the pandemic, prioritizing its commitment to social responsibility through supporting innovative initiatives aimed at providing valuable programs and activities for children and youth, which have a positive impact on their lives and in alleviating the pandemic’s repercussions, most notably the Children’s Museum Jordan’s efforts in sustaining the learning process through providing interactive educational content to Jordanian and Arab families.

On the occasion of the Arab Financial Inclusion Day which marks the 27th of April each year, Children’s Museum Jordan launched with the support of Arab Bank, an interactive virtual workshop entitled “My Financial Calendar”. The workshop aims at introducing children to key financial concepts such as differentiating between wants and needs, understanding financial income, managing finances, as well as launching small businesses to generate income. 

The virtual workshop was designed to provide children with a fun learning experience that combines interactive learning with e-learning by delivering a set of tools to their homes, to be used during the online workshop.

The launch of this workshop on the occasion of Arab Financial Inclusion Day comes as part of the “Community Connections” program by Children’s Museum Jordan that is also supported by Arab Bank. The program aims to shed light on special local and global occasions, such as the World Children’s Day, Disabilities Awareness Month, the Holy Month of Ramadan, Arab Financial Inclusion Day, and other events taking place during the year.

Despite the challenges and restrictions imposed by the pandemic, Children’s Museum Jordan is keen to continue delivering its educational content and interactive programs online, including Ramadan program, which is live on the museum’s social media platforms. The program presents various scientific activities, Ramadan competitions, storytelling, knowledge on Islamic figures, and many more fun activities for children to benefit from and to alleviate the psychological impact of the pandemic on them and their families. 

Arab Bank’s support of the “Community Connections” program is in line with its comprehensive strategic approach to achieve sustainable development through supporting and implementing innovative educational projects and programs that are directed towards children and youth in Jordan. 

In line with the values of social solidarity in the holy month of Ramadan and the strategic collaboration between Arab Bank and Tkiyet Um Ali, the bank continued its support to Tkiyet Um Ali’s programs during Ramadan. This entailed distributing food parcels and delivering iftar meals to underprivileged families replacing the regular Ramadan practice “Mawae’d al-Rahman” which was usually held daily at Tkiyet Um Ali’s premises in Amman, whilst complying with the government measures undertaken to ensure the health and safety of the underprivileged families.

Through this initiative, Arab Bank was able to provide needy families living in Amman, Zarqa and Al-Balqa’ with 2,270 iftar meals and donate food parcels to Tkiyet Um Ali’s underprivileged families in Ajloun, thus bringing the total number of beneficiaries to over 2,614 individuals.

Mr. Samer Balkar, Director General of Tkiyet Um Ali, thanked Arab Bank for its continuous support to Tkiyet Um Ali’s programs, stating: “We are grateful for Arab Bank’s long-term commitment and support over the years, especially during Ramadan and in light of the exceptional circumstances that the Kingdom is going through. This support is a true manifestation of Arab Bank’s vital contribution to securing food for underprivileged families across the Kingdom, and its belief in Tkiyet Um Ali’s mission to eradicate hunger in Jordan.”

Tkiyet Um Ali provides monthly sustainable food support to 20,000 underprivileged families living in extreme poverty in all provinces and governorates across the Kingdom. The families receive monthly parcels containing 19 food items that include all the basic nutritional elements which fulfill the needs of a family for the entire month.

It is worth mentioning that Arab Bank’s social responsibility program “Together” has been supporting community initiatives since its launch. The program also allows customers to donate to several NGOs through Arab Bank’s electronic channels that include ATMs, internet banking as well as “Together” Platinum Credit Card.

EHSI and Arab Bank signed a collaboration agreement that aims at providing innovative payment solutions to the healthcare sector, as well as a host of financing programs through the national e-health program “Hakeem Claim”, creating a positive impact on healthcare providers, insurance companies and patients alike.

The agreement was signed by EHSI Chairman Dr. Rami Farraj and EHSI Deputy Chairman of the Board H.E. Ms. Majd Shweikeh, as well as EHSI CEO Dr. Ghassan Al Lahham, and Arab Bank’s Jordan Country Manager, Mr. Walid Samhouri.

 “Hakeem Claim” is an integrated and a consolidated platform that facilitates the exchange of medical insurance approvals and claims between healthcare providers and insurance companies. It also presents an Electronic Health Record solution (EHR), where doctors and other clinicians are able to electronically access medical records of patients, easily and immediately without the need for paper records. This is in addition to minimizing drug interactions, and sending alerts on any possible allergies that patients may have. The platform also manages doctor appointments and provides a remote healthcare option with the ability to pay for the service received online.

Commenting on this collaboration, Dr. Rami Farraj highlighted that implementing “Hakeem Claim” will play an active role in providing patients with better healthcare standards in line with Hakeem Claim’s strategic vision to achieve prompt, precise and transparent communication between all parties. Furthermore, Arab Bank’s banking solutions offered as part of this agreement will ease and foster payment making and collection process through the platform.

Dr. Farraj also noted that the immediacy and accuracy of information provided by “Hakeem Claim” will ease patient’s access to Arab bank’s financing solutions - within specific terms and conditions, thus providing them with comprehensive healthcare services and enhancing their overall experience. He also emphasized on the platform’s most significant benefits and features including enhancing patient’s wellbeing, minimizing human error and improving the efficiency of healthcare workers in terms of processing claims and approvals, by referring to one consolidated automation platform. Dr. Farraj concluded by thanking Arab Bank for its cooperation and contribution to the upgrade of the platform.
 
In turn, Mr. Walid Al Samhouri expressed Arab Bank’s appreciation to collaborate with EHSI through this agreement which comes in line with the bank’s constant efforts to support national initiatives through providing innovative and streamlined banking solutions that respond to the need of vital sectors. Mr. Samhouri added that through this agreement, Arab Bank will play an integral role in accelerating the payment process of medical claims, especially that they are conducted instantly among Arab Bank accounts. This is in addition to will providing special digital financing solutions that meet the needs of different parties in the healthcare sector based on the bank’s leading experience in the field.

It is also worth noting that the financing solutions provided also include Shariah-Compliant options provided by Islamic International Arab Bank.

Arab Bank and INJAZ signed a joint cooperation agreement for the second consecutive year to implement a specialized cybersecurity training program by INJAZ at different universities for students.

The program aims to enable students to identify the techniques and methods that maintain high safety and cybersecurity levels online and ensure the protection of data against theft or damage when transferred, saved, or shared. It also aspires to maintain the confidentiality of information, respect users’ privacy and educate students on how to deal with modern technology such as the Internet of Things (IoT), Artificial Intelligence (AI) , and the basics of e-learning through various interactive activities that employ e-learning tools. The program will be applied during the 2020 – 2021 academic year at Al Al-Bayt University, Al-Ahliyya Amman University, Isra University, UNRWA University and the Applied Science University.

Commenting on the initiative, Executive Director at INJAZ, Mr. Muhannad Al-Jarrah expressed that the cooperation between Arab Bank and INJAZ is essential to keep pace with the rapid developments in cybersecurity and contributes in reducing the knowledge gap among students in this field.

During the 2019 – 2020 academic year, INJAZ also implemented the cybersecurity program in collaboration with Arab Bank at 13 different universities where nearly 1,046 participating students benefited from the program.

Arab Bank’s support of this program comes as part of its constant commitment to empower the youth and build their capacity through providing them with the knowledge and skills required to enter the labor market and contribute to sustainable development in light of the acceleration in technology and digital transformation that the world is currently witnessing.

AlJude Foundation for Scientific Care continues to implement the “Sunbulah” initiative at public schools by challenging the teachers to identify inspiring and creative ideas that are applicable on the ground as well as to invest their skills in useful projects. The initiative comes in collaboration with the Ministry of Education and the support of Arab Bank as the main strategic sponsor.

Despite the COVID-19 repercussions on various sectors and the suspension of many entrepreneurial volunteer projects, the “Sunbulah” initiative continued its mission challenging all obstacles through hard work and dedication.

During the pandemic, the initiative launched a weekly competition, through which a challenge was presented each week for teachers to develop solutions for. The winning projects were announced weekly based on an evaluation process conducted by a panel of judges specialized in social entrepreneurship.

Following the completion of the competition, the “Sunbulah” online program was launched to keep pace with the change that occurred worldwide, whereby the number of teachers benefiting from the initiative reached nearly 350 teachers from north, central and south areas. The initiative had a positive impact on 2,000 students and parents with the participation of 68 public schools from various governorates across the Kingdom.

Most recently, the “Sanbelha” competition was launched as part of “Sunbulah” initiative to introduce public school teachers and different governorates to the initiative as well as the various projects that are implemented on the ground. The video reached 120 thousand views on social media and as a result, encouraged many other schools to express interest in participating to create a positive impact on teachers, students and the community.

Arab Bank held its general assembly meeting online on March 25th, 2021, in compliance with Defense Law (13) of 1992, Defense Order (5) of 2020, that was published officially on March 31st, 2020 and the procedures issued by H.E. the Minister of Industry – Trade & Supply on April 9th, 2020 in line with the defense orders listed above.

The meeting was headed by Mr. Sabih Masri, Arab Bank’s Chairman in the presence of the board of directors, the Chief Executive Officer and shareholders (in attendance and by proxy), which make up 79.27% of the bank’s capital. Dr. Wael Armouti, the Companies’ Controller had also attended the meeting.

During the meeting, all articles on the agenda of the ordinary general assembly meeting were endorsed.


Mr. Masri highlighted that during 2020, the Arab banking sector was severely affected by the unprecedented global and regional economic contraction. Banking profitability dropped regionally and globally, due to lower interest rates and commission fees, a large increase in provisions to meet the expected rise in non-performing loans, weak lending opportunities, along with a retreat in portfolio quality and increased cost of risk.

Mr. Masri also reaffirmed that in the face of these global challenges, Arab Bank Group maintained its solid position and performed strongly. It reported a net operating income of over US$1 billion, while maintaining its strong liquidity and capital positions, reflecting the bank’s ability to deal with these challenges effectively through its prudent strategies and operating policies. 

He also noted that In response to the challenges the COVID-19 pandemic presented, Arab Bank was careful to support corporate and consumer customers, both of whom were affected by the pandemic. In line with government and regulator initiatives, Arab Bank supported community programs aimed at alleviating the burden on customers by restructuring, deferring, or reducing instalments and lowering interest rates for the most exposed sectors, particularly small and medium enterprises. Arab Bank Group also donated US$25 million to support national efforts aimed at mitigating COVID-19’s health, economic, and social repercussions on citizens in Jordan and the other countries in which the bank operates. 

To conclude, I would like to take the opportunity to thank the Central Bank of Jordan and the local authorities for their pivotal role and efforts in overcoming the exceptional circumstances we currently face. 

Mr. Masri concluded by thanking the Central Bank of Jordan and the local authorities for their pivotal role and efforts in overcoming the exceptional circumstances we currently face.

Mr. Nemeh Sabbagh, Chief Executive Officer, stated that Arab Bank Group ended 2020 with net income after tax of US$195.3 million, compared to US$846.5 million in 2019, a drop of 77%. The Group’s equity grew to US$9.4 billion in 2020, despite the unprecedented circumstances, compared to US$9.1 billion in 2019. In view of the global economic conditions during 2020, the bank has maintained its prudent policy of applying precautionary measures to offset the economic challenges affecting the region and the world.

Mr. Sabbagh highlighted that The Group’s net operating income stood at US$1,007 million, 25% lower than the prior period due to the decrease in net interest and commission income, and the drop in the contribution of the bank’s affiliate companies. Customer deposits grew by 7% to reach US$38.7 billion, compared to US$36.2 billion in 2019, while loans grew by 1% to reach US$26.5 billion, compared US$26.1 billion in the previous year. The Group maintained its strong and robust capital base with a capital adequacy ratio of 16.8%. The Group also enjoyed high liquidity with a loan-to-deposit ratio of 68.4%, while credit provisions held against non-performing loans continue to exceed 100%. 

He also reaffirmed that Arab Bank Group was able to deal with the COVID-19 crisis effectively by applying several measures to safeguard its healthy liquidity and capital ratios, maintain its resilient asset quality metrics, and scale up digital banking initiatives and channels for corporate and consumer clients across the group. These measures helped to ensure that the bank continued to be able to provide vital banking services to customers across the various sectors. 

Mr. Sabbagh concluded by stating that Arab Bank’s solid position has enabled it to overcome the challenges faced during the crisis and enhance growth rates. The increased provisions taken across the group are in line with International Financial Reporting Standard #9 and the bank’s internal projected credit loss model. 

The General Assembly endorsed the Board of Directors’ recommendation to the shareholders on the distribution of 12% cash dividends for the financial year 2020.

Arab Bank launched a special auto loan offer in collaboration with the Unity Trading Est. – Hyundai Jordan on a selection of Hyundai car models. The offer comes as part of the bank’s constant efforts to provide its customers with value-added banking services and promotions in line with their expectations and diverse needs.

The offer, which will run until 13 March 2021, allows customers who desire to purchase any of the Hyundai car models listed within the campaign to benefit from many exclusive privileges including preferential interest rates, free insurance, free 5,000 km maintenance contract and a 5 year/100,000 km factory warranty. This is in addition to obtaining the loan at zero down payment as well as the ability to trade in the customer’s existing car - regardless of the type and model - as a down payment or as part of the full price, through a simple and easy process.

Commenting on the offer, Mr. Yacoub Matouk, Head of Consumer Banking at Arab Bank – Jordan, said: “We continue to introduce competitive financial promotions and value-added offers to our customers in line with their diverse financial needs and lifestyle.” Matouk added: “Our collaboration with Hyundai Jordan is an excellent opportunity for customers to own a brand-new Hyundai car while benefiting from an array of exclusive privileges and flexible features.” 

For his part, Mr. Hassan Elayyan, the Director General of Unity Trading Est. – Hyundai Jordan, said: “We are pleased to launch this special joint offer which provides our customers with flexible financing solutions on a wide range of Hyundai models, the most sought-after vehicle in the market. We strive to provide our customers with a streamlined purchasing process supported by flexible payment and financing options that fit their needs and financial capabilities.” 

It is worth mentioning that Arab Bank’s auto loans offer a wide range of benefits, including competitive interest rates, loan amounts up to JOD 100,000 with a tenor up to 10 years, including new and used cars according to the bank’s special terms and conditions, options to finance more than one car, in addition to a dedicated sales team. Arab Bank also offers the ability to apply for a loan online easily through the bank’s digital banking services which include Arab Bank’s website, the bank’s mobile application “Arabi Mobile” and its internet banking service “Arabi Online”.

Global Finance, the New York-based international publication, has recently granted Arab Bank the “Best Trade Finance Provider 2021 in the Middle East” award. The recognition comes as an acknowledgment of the bank’s leading position in the region and its exceptional capabilities in providing the latest banking solutions and trade finance products that meet its clients’ evolving needs across the different sectors.

Arab Bank was selected for this award based on an evaluation process conducted by a panel of the magazine’s editors with input from international financial analysts, corporate executives and technology experts. Criteria for choosing the winners included transaction volume, scope of global coverage, customer service, competitive pricing and innovative technologies.

This global recognition is a testament to Arab Bank’s solid performance and long success record driven by its institutional vision and constant efforts towards adopting the latest technologies in the banking industry to provide seamless and well-rounded banking experience to its clients. It also comes as a manifestation of its integral role in facilitating trade across the Middle East and North Africa by delivering comprehensive banking solutions and services that are in line with the latest developments in the banking sector locally, regionally and globally.

Arab Bank owns one of the largest global Arab banking networks with more than 600 branches spanning five continents, as well as extensive experience in trade finance and deep understanding of the region, thus reaffirming the bank’s ability to meet its clients’ evolving needs across countries.

It is worth mentioning that Arab Bank also received several international recognitions during the past year, most notably the “Best Bank in the Middle East” award from Global Finance for the fifth consecutive year. The list of awards also includes “Best Bank for Cash Management in the Middle East” from Global Finance, “Best Trade Finance Services in the Middle East” from EMEA Finance, “Cash Manager of the Year in the Middle East” from Global Investor/ISF. The bank also received the “Best Mobile Banking App in the Middle East” award from Global Finance in recognition of its corporate digital banking services.

Arab Bank has recently launched a special offer in collaboration with Travel One Group, the leading travel agency in Jordan and the region, for its customers in Jordan when paying for their travels using their cards through toghi.com or by visiting Travel One Group offices.

The new offer available for Arab Bank’s credit and debit cardholders until the end of March entails 10% cashback of the value of the cardholder’s reservation, credited automatically to the card account. The cardholders will also earn reward points through “Arabi Points” program, which allows customers to redeem their points for cash and gift vouchers; in addition to the reward points available on toghi.com. Furthermore, the offer allows Arab Bank credit cardholders to exclusively benefit from the Easy Payment Plan Program with 0% interest up to 12 months upon using their credit cards to make payments at any of Travel One Group offices or through their website.

Travel One Group, through its website toghi.com, provides comprehensive travel and tourism services, which include booking and issuing airline tickets, international hotel bookings, personalized travel packages, car rental and transportation services, as well as specialized MICE services – both locally and abroad, at competitive rates and after-sales services.

It is worth mentioning that Arab Bank credit cards provide a wide range of benefits to its holders, including worldwide acceptance, easy and secure access to credit card accounts anytime through both “Arabi Mobile” and the bank’s internet banking service “Arabi Online” and many more benefits.

Arab Bank Group closed 2020 reporting net income after tax of $195.3 million as compared to $846.5 million in 2019, recording a drop of 77%.  Group equity grew to reach $9.4 billion.

The Board of Directors has recommended to the shareholders the distribution of 12% cash dividends for the financial year 2020.

The year 2020 was challenging for the global and regional banking sectors due to economic contraction, higher cost of risk, and lower interest rates in addition to the plunge in oil prices since the outbreak of the pandemic.

The Bank entered the crisis from a position of strength, with stable credit quality coupled with sound liquidity and capital ratios. The drop in profits is attributable to the build up of higher provisions, driven by the deterioration of the macro-economic environment regionally and globally, and to lower revenues from interest and fee income due to the Covid-19 pandemic and to lower market interest rates and weakening oil prices.

Group net operating income is at $ 1,007 million, 25% lower than the prior period as a result of a decrease in net interest and commission income, and the drop in the contribution of the bank’s associates in the Gulf.  Customer deposits grew by 7% to reach $ 38.7 billion as compared to $ 36.2 billion, while loans grew by 1% to reach $26.5 billion as compared $ 26.1 billion. The Group maintained its strong and robust capital base with equity of $9.4 billion and a capital adequacy ratio of 16.8% calculated in accordance with Basel III regulations. The Group enjoys high liquidity with a loan-to-deposit ratio of 68.4%, while credit provisions held against non-performing loans continue to exceed 100%.

Mr. Sabih Masri, Chairman of the Board of Directors remarked that the Covid-19 pandemic has had a material impact on businesses around the world and the economic environments in which they operate. In an effort on safeguard their economies, governments and regulatory authorities launched various programs to mitigate the impact of the crisis. He added that the bank dealt with these challenges while maintaining its strong liquidity and capital positions.

Mr. Nemeh Sabbagh, Chief Executive Officer, stated that the Group took several strategic initiatives to help mitigate these unprecedented economic and market conditions, safeguarding its healthy liquidity and capital ratios, maintaining resilient asset quality metrics, and scaling up digital banking initiatives and channels across the Group.

Mr. Sabbagh also highlighted that the increased provisions taken across the Group are in accordance with the guidelines of International Financial Reporting Standard # 9, and as per the bank’s internal expected credit loss model, and include general provisions built due to the current economic situation in Lebanon.

Arab Bank was careful to support both its corporate and consumer customers who were impacted by the pandemic. Arab bank was also actively involved in community programs inline with initiatives by governments and regulators to alleviate the burden on customers by restructuring, deferring or reducing instalments and by lowering interest rates for the most exposed sectors, especially small and medium-sized companies.

Arab Bank Group has also donated $25 million as part of its social responsibility in support of national efforts to combat the COVID-19 crisis and to mitigate its health, economic and social repercussions on citizens.

Mr. Masri concluded by stating that while the negative impact of the pandemic is unprecedented, its effect on the Group is well cushioned by the bank’s resilience, the strength of its franchise, and the success of its diversified business model.

The 2020 financial statements are subject to the approval of the Central Bank of Jordan.

Global Finance, a New York-based international publication, has recently granted Arab Bank the “Best Mobile Banking App 2020” award in recognition of its corporate digital banking services across the Middle East, offered to the bank’s corporate clients through “ArabiConnect - Mobile” app. The bank was also named “Cash Manager of the Year” in the Middle East by Global Investor/ISF, a flagship title of Euromoney Institutional Investor plc. 

Arab Bank was selected for the “Best Mobile Banking App 2020” award based on several factors including: strength of strategy for attracting and servicing digital customers, success in getting clients to use digital offerings, growth of digital customers, breadth of product offerings, evidence of tangible benefits gained from digital initiatives and web/mobile site design and functionality. 

As for the “Cash Manager of the Year” award in the Middle East, the bank received this recognition despite fierce competition in the region. It came as a result of the bank’s ongoing commitment towards digital transformation manifested in the advanced solutions offered to its corporate clients across the region such as “ArabiConnect” platform, which enables clients to take advantage of a host of cash management services instantly and effectively. A vital platform especially during the current challenges faced by corporations in the region and across the globe. 

 The “ArabiConnect - Mobile” app represents a value-added proposition that complements Arab Bank’s digital banking services offering corporate clients further flexibility and convenience while conducting their banking transactions, anywhere and around the clock. The app’s features include: around the clock access to corporate accounts, domestic and cross-border accounts management, cash, liquidity and payables management, among many more. The platform is part of Arab Bank’s fully integrated portfolio of distinguished digital banking solutions designed for the corporate sector and aligned with the latest advancements in the banking industry.

Arab Bank was also named “Cash Manager of the Year 2020” in Jordan based on a cash management survey by Euromoney magazine for non-financial institutions. 

Arab Bank has recently opened Al-Yasmeen Branch in its new location on Jabal Arafat Street near Al-Khareeta circle. The opening comes as part of the bank’s strategy to reinforce its branch network and self-service branches, and to provide its customers with advanced banking solutions based on the highest standards of quality and security.

The new branch offers a dedicated area for “Elite” customers, a wide range of services to “Arabi Premium” program customers through dedicated relationship managers, and a transactional kiosk machine that offers instant issuance and renewal of debit and credit cards as well as instant issuance of account statements. The branch also offers ATMs that provide a range of banking services around the clock, including cash withdrawal with double the daily limit, the ability to deposit cheques at anytime, and many more.

Commenting on the branch opening, Head of Consumer Banking at Arab Bank – Jordan, Mr. Yacoub Matouk stated: “Shifting Al-Yasmeen branch to its new location comes as part of Arab Bank’s ongoing efforts to provide customers with an integrated banking experience that meets their evolving needs and enables them to conduct their transactions with utmost flexibility and convenience.”

It is worth mentioning that the new branch also offers the usual banking services such as opening all types of accounts, personal loans, auto loans, housing loans and credit card services. This is in addition to the direct banking services (Arabi Online, Arabi Mobile and others) available around the clock, which allow customers to carry out banking transactions, pay bills, issue account statements among other services, easily and securely.

Arab Bank launched a special financing offer in collaboration with Honda Jordan, as part of its constant efforts to provide its customers with value-added banking services and promotions to meet their diverse needs.

The offer, which will run until 28 February 2021, allows customers who want to purchase any vehicle from Honda to benefit from many exclusive privileges, including preferential interest rates, free insurance for the first year, as well as the ability to trade in the customer’s existing car - regardless of the type and model - as a down payment or as part of the full price, through a simple and easy process.

Commenting on the offer, Mr. Yacoub Matouk, Head of Consumer Banking at Arab Bank – Jordan, said: “We continue to introduce a variety of special campaigns and comprehensive financing solutions to our customers offering them competitive rates, preferential benefits and a seamless process.” He added: “This promotion is the latest in our series of ongoing automotive financing offers. It enables our customers to purchase the car of their choice from a wide range of models available through Honda showroom.”

For his part, Mr. Muhannad Tahboub, General Manager at Tahboub Automotive – Honda Jordan: “At Honda Jordan, we are proud to offer high quality Japanese cars equipped with the latest technologies for top performance, in addition to efficient financing solutions in collaboration with Arab Bank, whom we are proud to collaborate with on this promotional campaign for Honda cars.”

It is worth mentioning that Arab Bank’s auto loans offer a wide range of benefits, including competitive interest rates, loan amounts up to JOD 100,000 with a tenor up to 8 years, options to finance more than one car, including new and used cars according to the bank’s special terms and conditions, in addition to a dedicated sales team. Arab Bank also offers the ability to apply for a loan online easily through the bank’s digital banking services which include Arab Bank’s website, the bank’s mobile application “Arabi Mobile” and its internet banking service “Arabi Online”.